The Leader Workshop April, 2003 Normally conducted for only one organization at a time, the Leader Workshop will be offered in April, 2003, to participants from multiple organizations. The purpose of the Leader Workshop is to provide a technology that empowers people to lead, manage, and work powerfully with others to produce breakthrough results in their organizations. By technology we mean something reliably replicable, and not based on belief or particular personality traits. The Leader Workshop has been conducted for more than 30 organizations, including for-profit, not-for-profit and government organizations. At Jet Propulsion Laboratory it was offered over 50 times and to a total of 1,200 participants. Over 99% of participants report the workshop as being of tremendous value and highly recommended. Workshop Logistics Dates: April 9, 10, 16, 17 & 29 Attendance at all five days, in sequence, is needed to get the maximum benefit. Make-up sessions however, can be scheduled for all days except Day 5. Participants who know they must miss one or two days should contact Frontier Associates as soon as possible to discuss what alternative arrangements might be made. Location: Sheraton Hotel - 303 East Cordova, Pasadena, California (626) 449-4000 Times: The workshop will go from 8AM to 5PM each day, except for April 29, which will go to approximately 5:30PM. Breaks: There will be a 10 minute break in the morning at around 10:00 A.M., one hour for lunch at around 12:00 P.M., and another 10 minute break in the afternoon around 3:00P.M. Tuition: Tuition for all five days is $1,500, payable to Frontier Associates, Inc., in advance, with this registration form. The tuition covers all workshop materials. To Register: To register, print, complete, and mail this registration form with a company check for $1,500 to: Frontier Associates, Inc. Suite 804 4804 Laurel Canyon Blvd. Valley Village, CA 91607 The number of participants is limited to 40, and registrations will be accepted on a first come, first served basis. Questions: For further information, please contact Jenny at Frontier Associates via email, jchristodal@frontier-assoc.com or by phone at 818-505-9915. Workshop Outline While covering principles and models, the 5-Day Leader Workshop has a real-world results orientation, with numerous demonstrations and exercises concerning how to apply the workshop technology to the participants' particular issues. Day 1 and 2 are focused on communications. After covering some basic definitions, such as breakthrough and power, Day 1 presents a model of the linkage between communication and the producing of breakthrough results. Day 1 also addresses powerful listening (by which is meant, listening so as to cause something to happen) and provides an ability to see the invisible (to us) filters through which we listen and which modify the message. Day 2 focuses on effective speaking, i.e., speaking so as to cause something to happen with a minimum amount of resources. A powerful model of why people behave as they do is presented, providing insight into how behavior may be impacted. The various conversations required to be managed are reviewed and practical guidelines for managing them are covered. Included are the conversations going on in the speaker's head, those going on in the listener's head, and those going on between the two parties. A structure of conversations that reliably lead to accomplishment is presented. How to speak so as to more reliably produce action is specifically covered. Day 3 addresses the management role in supporting a group of people in accomplishing breakthroughs. An effective, powerful and operational definition of management is proposed, one very different than the typical view of employees being resources for a manager to fulfill his or her promises. A reliable process for handling any obstacle and producing breakthroughs is reviewed in detail. Also addressed is handling distractions so you can be fully present in conversations, active listening, and insuring that no loose ends are left when a conversation is over. Day 4 addresses the formation and maintenance of groups. The different types of groups, only one of which is a team, are reviewed. Suggestions are made as to when to use the different types of groups, and specifically how to create and maintain a real team. Also addressed are how to resolve conflict between individuals, and how to conduct effective meetings. Day 5 addresses leadership issues. First addressed is the definition of leadership itself. Leadership and the necessary tools are described in a way that participants can see what they need to do to be effective leaders. An important leadership skill is getting people to buy-in, particularly when they see no possibility in your viewpoint or project. Participants will have an opportunity to practice getting buy-in and will get immediate feedback on what worked and what didn't work. How one builds a relationship of trust, a foundation for accomplishing almost anything with others, is then discussed and demonstrated. The workshop ends with an exploration of the power and importance of appreciation and acknowledgement in building relationships that support a group of people in producing breakthroughs.